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The design of an IT environment and the choice of the right technologies to meet your company goals, are only the tip of the iceberg. The hard work continues when those solutions are in place. The war on talent and shortage of resources in terms of people and knowledge, is a challenge for the continuity of IT operations. The landscape is evolving very fast, what makes it hard to manage your security, your storage, your backup, your processes and so many other components. Companies can’t do it by their own. They need a partner in crime to support them in all those domains. We want to be that trusted advisor that makes the difference with a customer centric approach, local presence, and heart for the job. We have the right people to unburden you and to watch over your IT environment 24/7. Like a guardian angel does.
As an individual company, it is hard to find the resources (people & knowledge) to handle such an extensive task all by yourself. With Syntory, we want to be your ‘partner in crime’ to keep an eye on your environment 24/7. With Syntory Guardian Angel, our Security Operations Center (SOC), we have a reliable service with built-in automated policies. Thanks to out-of-the box integrations with all components within your IT environment, we can react very fast and effective to a possible security incident.
Effective management of IT and Cyber Security environment begins with visibility. Without visibility, there can be no control, and time is always a critical factor. This is why a reliable monitoring system is essential for both the customer’s IT team and Syntory’s 24/7 support.
At Syntory, we monitor critical components that are included in the customer’s SLA contract around the clock. Our monitoring is done through a local probe, with a software client installed on a server. We monitor various aspects based on the component type, including ping, CPU, memory, disk space, fan status, temperature, service status, and uptime.
Whenever an alert is triggered, Syntory Support is immediately notified. We investigate and escalate alerts to the customer according to the SLA, without prior notice of scheduled maintenance. As part of an active Managed Operations contract, Syntory includes these escalations in the periodical service report.
If a customer decides to manage their IT team internally, we can act as a supportive partner by taking care of the second line of support in a reactive manner. Our team of experts is always on hand to provide quick and efficient support, ensuring that any problems are resolved as quickly as possible. We set up a monitoring system to enable us to respond to any issues promptly and provide the necessary expertise to resolve them.
Our Managed Operations Contract includes reactive support according to SLA. We also offer additional services such as proactive support and contract governance.
We believe that by working together, we can help our customers achieve their business objectives and overcome any challenges that may arise. We understand that IT can be complex, which is why we strive to make it as simple and straightforward as possible for our customers.
We offer proactive services to ensure that your IT infrastructure stays up-to-date with the evolving technological landscape. We understand that IT is constantly evolving, and it is important to keep up with these changes in order to avoid the devaluation of your IT investments. Our engineers perform checkups on a recurring basis to ensure that your environment remains optimised.
Depending on the scope of the Managed Operations, Syntory offers monthly, quarterly or yearly updates for all included devices. Our engineers will perform these updates to ensure that your devices remain up-to-date with the latest software and security patches.
By utilising Syntory’s proactive services, you can rest assured that your IT infrastructure is up-to-date and running optimally. This helps to minimise downtime and increases the overall efficiency of your environment. Additionally, by keeping your IT investments up-to-date, you can maximise their value and avoid unnecessary costs in the long run.
Syntory offers its clients continuous technical assistance to ensure the security and stability of their IT infrastructure. This includes expert advice and support staff that are available 24/7 to address any Infrastructure and/or Cyber Security related concerns or issues.
In today’s fast-paced digital environment, where IT systems are becoming more sophisticated, 24/7 support in Cyber Security and Infrastructure services is crucial. It helps clients to quickly detect and respond to security incidents, reducing the risk of system downtime, data breaches, and other IT incidents.
Clients can open tickets for technical support via phone, email, or a dedicated ticketing system. Depending on the severity of the issue, the ticket is assigned to either level 1 or level 2 support.
As part of an active Managed Operations contract, Syntory provides its clients with a quarterly service report. Syntory is a certified product portfolio partner, which means they immediately have access to third line support 24/7. This enables them to provide urgent support in the event of critical cases.