Privacy policy

Safeguarding the privacy of visitors to is an important task for us. Therefore, in our privacy policy below, we describe what information we collect and exactly how we use it.

1. Permission

By using the information and services on our website, you agree to our privacy policy and the terms we have included herein.

2. Questions

If you would like to receive more information, or have any questions about Syntory’s privacy policy and specifically, please feel free to contact us.

Email address:

Brasschaat branch


Sint Jobsesteenweg 120, 2930 Brasschaat

Telephone number:

+323 369 38 00

Rumst branch


Antwerpsesteenweg 18, 2840 Rumst

Telephone number:

+32 15 48 01 70

3. What personal information do we collect?

When you register on our site, you will be asked to provide your name, e-mail address and other details so that we can help you with your experience.

4. When do we collect information?

We collect information when you subscribe to our newsletter or fill in the contact form.

5. How we use your information

We may use the information we collect from you in the following ways:

  1. To make your experience even more personalised by personalising content and offering products you are interested in.
  2. To improve our website and make it more user-friendly.
  3. To optimise our customer service.
  4. To send emails relating to your order or other products and services.

6. We collect email addresses to:

  1. Send information, respond to queries and/or other requests.
  2. Add you to our mailing list.

7. We agree the following:

  1. We will not use false or misleading subjects or e-mail addresses.
  2. The message communicated is labelled as advertising but in an appropriate, informative and meaningful way.
  3. Each e-mail will include our address, phone number and website.
  4. Users can unsubscribe from our e-mail list at any time by using the link at the bottom of the e-mail.
  5. We process each unsubscription as soon as possible.

8. What to do to stop receiving emails in the future

When clicking the link at the bottom of the mail, you can follow the instructions and we will remove you from all our correspondence.

9. How do we protect your information

When processing personal data, Syntory ensures the security of this information. We protect your data using technical and administrative security measures to minimise the risk of loss, misuse, unauthorised access, disclosure and modification. For example, we take maximum care to prevent unauthorised access, modification, disclosure, loss or any form of unlawful processing of personal data.

Your personal information is stored in a secure network and can only be accessed by a limited number of people with access rights to these systems. They are obliged to keep this information confidential.

10. What happens in the case of a data breach?

In case this should occur, we will take the following responsible actions:

  1. We notify you by email within 72h of the data breach.
  2. We notify users via in-site notification and again within 72h of the data breach.

Against data collectors and processors who fail to comply with the law, you can legally pursue your enforceable rights. This principle means that you have enforceable rights against data users and can resort to a court or government agency to investigate (or prosecute) the data processor’s non-compliance.

11. Monitoring visitor behaviour

We use various techniques to track who visits the website, how this visitor behaves on the website and which pages are visited. This is common practice for websites as it provides information that contributes to the quality of the user experience. The information we record, via cookies, includes IP addresses, browser type and pages visited.

We also monitor where visitors first access the website and from which page they leave. We keep this information anonymous and is not linked to any other personal information.

12. Use of cookies

Cookies are small computer files sent by our servers and placed on your computer’s hard disk. These cookies contain information that can only be deciphered by us and only when you visit the website. Therefore, when you visit our website, we may store information on your computer. These cookies are there so that you can easily navigate our site.

13. Disabling cookies

You are always free to refuse the installation of these cookies by changing the options of your web navigation software. With your Internet browser, you can delete cookies from your hard disk, block them or be warned before a cookie is stored. For more information on these functions, we refer to the instructions on the help screen in your browser settings.

14. Third party cookies

Third parties, such as Google, may advertise on our website or use another service. In some cases, these third parties place cookies for this purpose. These cookies cannot be influenced by our website.

15. Information from children

We believe it is important to ensure additional protection for children who are active online. We encourage parents and educators to spend time together online. That way, you can see how your children behave online, what exactly they are doing online and you can help guide their behaviour.

We do not collect information from children under 13 years old. If you find that this rule is violated by us or our team, please contact us using the contact options above.

16. Right of access and correction based on the Privacy Act

You have the right to request access to and correction or deletion of your data. Please see our contact page for this. To prevent misuse, we may ask you to provide adequate identification. When it concerns access to personal data linked to a cookie, you should send a copy of the cookie in question. You can only delete cookies yourself, as they are stored on your computer. Please consult your browser manual for this.

17. Updating the 'privacy policy'

Syntory has the right to make changes to the privacy policy and agreement related to cookies. Changes will be published on our website. We never use your data for other purposes without permission.

For this reason, it is advisable to consult this privacy statement regularly so that you are aware of any changes. Therefore, please check this document regularly.

18. Cookie Policy

This website uses cookies to improve your user experience. If you continue to visit this website, you agree to our cookies.



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